FAQ

  1. To register as a user, click here or on Register at the top of the Brainy Sparks website and create an account. We’ll need your full name, e-mail address, a password of 5 characters, your gender and at least one contact number

1. Find the product you wish to buy

Keyword search boxes are located on nearly every page of the website. You will also find links to browse lists and more detailed product-specific searches in the top and left navigation bar of each department. When you find a product that interests you, click the title or name of the product to see its details, including availability and dispatch estimate times.

2. Add to cart

Found the products you want to buy? Click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you’ve added a product to your shopping cart, you can go back and keep searching and adding to your cart. You can access the contents of your shopping cart at any time by clicking on the green cart button at the top right of any page on the Takealot website.

You can also add products to your Wish List, which is a handy list of all the products that you do not want to check out with immediately, or which are out of stock but that you want to remember for later. You can move products between your shopping cart and your Wish List. Products have to be in your shopping cart for you to check out.

3. Checkout

3.1. Click Proceed to Checkout after you’ve reviewed the items in your Shopping Cart.

3.2. If prompted, sign in to your account or create a new account if this is your first order.

3.3. Choose your delivery method:

3.3.1. Courier delivery to your door

3.4. Choose your payment method. Be sure you’ve applied any Gift Vouchers or coupon codes you want to use on your order.

3.5. Review your order details and complete payment

Cash on delivery (COD) is offered as a payment option for Johannesburg orders, delivered within certain geographical areas, and on select products based on value. It will appear as an available payment option at checkout if your order qualifies.

Important: Currently we only accept cash payments when the Cash on Delivery option is selected. Credit & Debit Card or any other digital payments won’t be accepted on delivery.

Yes, Brainy Sparks has one Instant EFT payment options via payment partner PayFast.
Instant EFT is a payment service that allows you to pay via EFT without the hassle of a waiting period or additional fees.

PayFast
PayFast is an Instant EFT payment option available to all customers who bank with Capitec, ABSA, First National Bank, Investec, Nedbank or Standard Bank.

How it works
There are two ways to make an EFT payment using PayFast; Automatic EFT and Manual EFT.

Automatic EFT

  1. Select Instant EFT as your payment option during the checkout process and click on the PayFast option, selecting Instant EFT.
  2. Select your preferred bank.
  3. Login using your internet banking credentials.
  4. Select an account to pay from and enter a reference for your records.
  5. The automated process will navigate and populate the relevant fields on your behalf in the background.
  6. Your bank will send you an OTP (one-time-pin) or mobile authentication to your mobile phone to verify the payment.
  7. Enter your OTP or accept the authentication message when prompted.
  8. Payment will then be completed.

Benefits to using Automatic EFT:

  1. Your order status will be updated immediately.
  2. There is no need to send through a proof of payment.
  3. There is no need to wait for funds to reflect in our account.
  4. There is no need to enter brainysparks.com’s banking details or an order reference number.

Manual EFT (Only available to ABSA, First National Bank, Nedbank and Standard Bank customers)

  1. Select Instant EFT as your payment method during the checkout process and click on the PayFast option, selecting Instant EFT.
  2. Select the “Make an EFT payment from your bank” option at the bottom of the page.
  3. You will be redirected to the PayFast payment engine where you’ll be prompted to pay the appropriate amount via EFT from your internet banking site.
  4. PayFast account details and a unique reference number will be provided to you by PayFast during the payment process.
  5. After completing your EFT payment on your internet banking site, return to the PayFast screen and click the “COMPLETE” button.
  6. Receipt of your payment will be verified and your order completed.
  7. You will be notified of successful payments and completion of your order via email.

Benefits to using Manual EFT:

  1. No manual reconciliation or missing payments.
  2. Instant confirmation of funds received.
  3. No delay in authorisation and delivery of your order.
  4. No special software needed.

Is it safe?

  • PayFast guarantees the highest levels of security when paying online.
  • PayFast has a Thawte EV SSL encryption certificate which gives our payment processing service an extremely high level of security.
  • PayFast acts as a proxy between the buyer and the bank to facilitate a faster, safer and easier payment process for both the buyer and the seller.
  • Your online banking login details are NOT stored by PayFast.